Projects
UBER
PICASSO WEB APP
On going
An internal tool to help automate Uber's support mechanisms.
Activity Redesign
On going
Here is behind the scenes story of my work on redesigning Activity for 200+ million users.
Crypto Activity
Sept 2020
PayPal Crypto - Ability to buy, sell and hold cryptocurrencies through our apps.
Story landing experience
Mar 2020
Humanize payments for people and their moments by receiving meaningful Stories
Experiments
Resume
Experience
Jan 2022 - Present
PRODUCT DESIGNER 4
UBER
Remote / Bangalore, India
• Spearheading the design for CO -Customer engagement pillar (Jan 22 - Jan 23)
• Led design for the ‘Uber for Business’ Admin dashboard used by 10K organisations worldwide.
(Jan 23 - Present)
Aug 2018 - Dec 2021
UX DESIGNER 3
PAYPAL INDIA PVT LTD
Bangalore, India
• Spearheading the design for PayPal's Activity
used by 160M monthly users
• $6.90 million saved in CVR in 2020
• New design solutions for 1.5 million users
Redesign Activity
• Conducted user research to identify the pain
points costing the company $70M
• Conducted design sprints and user testing
sessions on concepts in San Jose research
lab
• Collaborated with Analytics, Content,
Engineering, and Product teams
ETA tracker for transactions:
•Introduced trackers for pending and refund
transactions
• $2.12 million in total cost savings
• 13.12% contact rates reduction
Search for App (Android and iOS):
• Designed search and suggestion experience
• 154,000 search feature adoptions in 7 days
Oct 2014 - Jul 2018
UX DESIGN SPECIALIST
VERIZON INDIA PVT LTD
Chennai, India
Unified user interface: Created a new-look
Task Management System for our global
network and technology users
Site survey: Built a hybrid mobile app with
enhanced navigation and tactile interaction for site surveys
VNF marketplace: Designed a Virtual Network. Function onboarding portal for vendors, maintenance engineer, and orchestrator
Education
IDC, IIT MUMBAI
Jun 2012 - Jun 2014
Mumbaii, India
As a Master in Industrial design student, I
worked on many interesting on-ground
projects such as:
• Accessibility system for Ajanta caves
(UNESCO heritage site)
• Household Aquaponics system
• Study in terracotta handicrafts at
Shantiniketan, West Bengal.
UNIVERSITY OF CALICUT
Jun 2005 - Jun 2009
Calicut, India
B.Tech in Mechanical Engineering
Skills
TOOLS
• Sketch
• Adobe Creative Suite
• Framer
• Balsamiq
• Invision & Invision Studio
• 3D Modeling tools
PROCESS
• Low to high fidelity design & prototyping
• Personas creation
• Sketching
• Storyboarding
• Wireframing
• User research & Usability testing
• Motion design with After Effects & In Studio